๐ŸŒ THIS ONE SECRET INGREDIENT IN LEADERSHIP THAT MAY SURPRISE YOU – A Leadership Conversation with the Former Group Managing Director of QSR Brands

๐Ÿ”ฅ Take it from one of my personal mentors & our recent Fire-side Chat Guest,ย Dato seri (Dr)Mohamed Azahari Kamil– Who in his previous career, led 36,000 employees across 1,400 restaurant outlets across Southeast Asia. He was helming the management team for the brands of KFC, Pizza Hut and Ayam Mas across the region.

That ONE SECRET INGREDIENT is… TAKE Care OF YOUR CUSTOMERS
In fact, there are 6 Levels of ‘Taking Care of Your Customers’

๐Ÿ˜ฑ Level 1 – Criminal Customer Care: Do the WORST of all customer care here, so that your business can go bust & this is a sure way, for you to get Fired!

๐Ÿ˜Œ Level 2 – Basic Customer Care: This is Basic Human Needs. Basic Safety. Basic Attention. Customers are not going to talk about you. In fact, they won’t even remember you.

๐Ÿ˜‰ Level 3 – Expected Customer Care: Depending on the ‘Brand’ that you portray, your customers may have certain ‘Expectations’ of what they pay for your services. Like visiting a 5-Stars hotel.

๐Ÿ˜ƒย Level 4 – Desired Customer Care: This is when You Emphatize with Your Customers & You start Thinking 2-steps Ahead about ‘What They May Want.’ And You FULFILL Them! This will leave a lasting impression of you!

๐Ÿค Level 5 – Surprising Customer Care: Think about What are the ‘Most Desired’ Treatment that Your Customers Want. Now, Add Some ‘Bonus Features’ or added-value services to make their Day!

๐Ÿค Level 6 – Unbelievable Customer Care: You will become a HERO in this one! Surprise Your Customers by Providing them with 10x the Value of what they have Paid. You will be a Legend to them!

The Leadership Approach that is Most Important in Building Loyal Customers is the DIRECT ENGAGEMENT between the Management with the Front-line Customer Service staff. Management should always make time to understand them & to ENABLE them to serve their customers best!

๐Ÿ‘‰ In Dato’ Seri’s words – When You Take Care of Your Customers, the Rest will Take Care of Itself.

#leadershipย #motivationย #thrivingtalentsย #managementย #michaelteohย #keynotespeakerย #salesย #customerserviceย #innovationย #growthย #mentoring

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